FAQs
General Questions
🔹 What makes the Hana Head Spa Bed unique?
Our head spa beds are designed in the Netherlands using high-quality materials to ensure maximum durability and comfort.
✔️ Premium build quality
✔️ 2-year warranty on the bed frame
✔️ Global shipping available
🔹 Can I test the bed before purchasing?
Yes! We offer live video call demonstrations to show the bed in real-time. You can also visit our showroom in Gilze, Netherlands to experience it in person.
Shipping & Delivery
🔹 Do you ship worldwide?
Yes, we ship internationally to Europe, North America, Asia, and beyond.
🔹 How are shipping costs calculated?
Shipping costs are not calculated at checkout due to the size and weight of our beds. Instead, we manually calculate the most accurate and fair shipping rate based on your location.
How it works:
Place your order – No shipping costs will be charged at checkout.
Receive a shipping invoice within 24 hours – We will calculate the exact shipping cost based on your location.
Confirm and pay the invoice – Once the payment is received, we will prepare your order.
Your order is shipped – Processing time is 1-2 business days.
🔹 How long does shipping take?
Processing time: 1-2 business days after payment confirmation
Europe: 5-10 business days
Other regions: 7-14 business days
🔹 Can I pick up my order instead of shipping?
Yes, you can choose "Local Pickup" at checkout and collect your bed from our warehouse in Rijen, Netherlands.
How it works:
After placing your order, you will receive a shipping invoice within 24 hours.
If you prefer to pick up your order instead of shipping, contact us to arrange a pickup date and time.
Collection is available from our warehouse at Phantom 1, 5126 RJ Gilze, Netherlands.
You can pick up the order yourself or arrange your own transport company.
If using a third-party transport company, please ensure they can handle large shipments (Box size: 210x71x71cm, Weight: 80kg) and provide us with the pickup details in advance.
For scheduling or further inquiries, please contact us via WhatsApp or email.
Returns & Warranty
🔹 What is your return policy?
Due to the nature of our products, we do not accept returns, unless the item arrives damaged or defective.
🔹 Do you offer a warranty?
Yes! We offer a 2 warranty on the bed frame. This covers any manufacturing defects but does not cover damage caused by misuse.
Wholesale & Business Partnerships
🔹 Do you offer discounts for bulk orders?
Yes! If you are interested in purchasing multiple units, please contact us for exclusive wholesale pricing.
🔹 How can I become a Hana Head Spa distributor?
We are looking for partners with warehouses in key regions to help distribute our beds. Visit our Wholesale Partnerships page for more information.
🔹 Do you provide marketing support for salons using your beds?
Yes! We help our salon partners with branding materials, social media promotion, and support.
Courses & Training
🔹 Do you offer head spa training?
Yes! We provide professional courses for salon owners who want to offer head spa treatments. Check our Courses & Training page for details.
🔹 Do I receive a certificate after completing the course?
Yes! Upon successful completion, you will receive an official Hana Head Spa certification.
🔹 Do you provide training for salon employees?
Yes! If your salon team needs training, we offer professional head spa courses.
Payments & Orders
🔹 What payment methods do you accept?
We accept all major credit cards and bank transfers.
🔹 Do you offer payment plans or installments?
No, we do not offer payment in installments at this time. All purchases must be paid in full at checkout.
🔹 Can I cancel my order after purchasing?
Orders cannot be canceled once they have been processed. Please make sure you are 100% certain before purchasing.
🔹 Can I order if I don’t have a business VAT number?
Yes, but please note that 21% VAT will be added to your total if you do not provide a valid business VAT number during checkout.
Contact Us
📩 Email:
info@hanaheadspa.com
📱 WhatsApp:
+31614126084
💡 Business Hours:
🕘 Monday - Friday: 10:00 AM - 6:00 PM (CET)
🕘 Saturday: 11:00 AM - 4:00 PM (CET)
📍 Warehouse Location:
Phantom 1, 5126 RJ Gilze, Netherlands