Shipping & Delivery
Fast & Reliable Worldwide Shipping
We work with trusted logistics providers to ensure safe and efficient delivery of your order. Unlike most online stores, we do not charge shipping costs at checkout. Instead, shipping is calculated based on your exact location, ensuring you get the most accurate and fair shipping rate.
Why Is Shipping Not Automatically Calculated?
Due to the size and weight of our Headspa Beds, standard shipping calculators cannot provide accurate rates. Shipping costs vary significantly per region and are influenced by:
✔ The distance from our warehouse
✔ The best available carrier (we select the most affordable and reliable option)
✔ VAT (21% applied)
To ensure transparency and the best possible pricing, we calculate shipping manually after you place your order.
📌 How It Works:
1️⃣ Place your order – No shipping costs will be charged at checkout
2️⃣ Receive a shipping invoice within 24 hours – Based on your exact location
3️⃣ Confirm & pay the invoice – Once payment is received, your order is prepared
4️⃣ Your order is shipped – Processing takes 1-2 business days
Pickup Option – Collect Your Order in Person
Prefer to pick up your order instead? After receiving your shipping invoice, you can choose to collect your order from our warehouse in Gilze, Netherlands.
📍 Pickup location:
Phantom 1, 5126 RJ Gilze, Netherlands
📌 How to arrange pickup:
- Schedule a pickup date & time – Contact us via email or WhatsApp
- Bring your own transport – You can personally pick up your order or hire your own transport company
💡 If you choose to hire a third-party transport company, please ensure they are capable of handling large shipments (Box size: 210x71x71cm, Weight: 80kg) and provide us with the pickup details in advance.
Order Processing & Delivery Times
📦 Processing time: 1-2 business days after payment confirmation
🚚 Estimated delivery times:
- Europe: 5-10 business days
- Rest of the world: 7-14 business days
📩 Need assistance? Contact us via WhatsApp or email for any questions.